Booking Terms

Our Booking Terms define the conditions of your purchase on You must agree to these conditions before completing your purchase.

Refunds, cancellations and exchanges
Delivery of your package
Travel conditions
Country of residence


Refunds, cancellations and exchanges

  • part of B.V., registered with the Chamber of Commerce under number 30206952, with registered office at Leidseveer 10 in Utrecht, the Netherlands. Through its Website,, Customers can purchase Rail Passes and related products.

  • This article does not apply to promotional Passes, purchased as part of a temporary German Rail Passes promotion. These passes are not eligible for a refund or an exchange, unless a promotional Pass is exchanged for a regular German Rail Pass.

  • A refund can be granted if you have purchased your pass directly from our website, If you have purchased your pass elsewhere, we can’t grant a refund. Please consider that we are not able to process a refund for a bigger amount than the total order value.


  • All refund requests for a German Rail Pass must be made exclusively at the company where the pass in question has been purchased, while presenting the original pass in its pass cover.

  • Refunds are subject to a 15% cancellation fee after payment to has been made.
    Exception: when you have purchased the Premium Shipping and the first delivery attempt of the package is later than the Estimated Delivery Date as indicated during the order process. In this case you are entitled to a 100% refund including shipping costs.

  • A refund is based only on the cost of your pass, not including paid shipping and Pass Loss & Theft Coverage.

  • In case of an exchange for a different pass or an accidental double order, a 100% refund minus an administrative fee of 15 euros per pass or the equivalent of 15 euros in local currency will apply, instead of the normal refund of 85%.

  • No revision, amendment or changes in the order are possible after payment. Orders are fulfilled immediately, to assure the fastest shipping possible. If you wish to change something in your order, you will need to exchange the pass for a new one. Exchange procedure applies as stated above.

  • Unused passes bought at can be exchanged for a different pass type by logging in to your account and following the steps for an exchange.

  • Unused rail passes are refundable within 1 year from the purchase date (this is the issue date printed on the pass), provided they have not been activated (validated).

  • Partially used or validated passes are 100% non-refundable.

  • Shipping charges are not refundable, except when the Premium Shipping service has been purchased and the first delivery attempt of the package is later than the Estimated Delivery Date as indicated during the order process.

  • Lost or stolen rail passes are neither refundable nor replaceable, except when the Pass Lost & Theft Coverage has been purchased and these specific terms apply.

  • In certain circumstances, sensitive personal data such as medical certificates may be requested in order to determine whether a refund can be given.

  • When applying for an LTC claim, you are requested to enclose flight tickets to and from Europe, replacement pass/tickets, police report and (possibly) sensitive personal data (such as medical certificates). Please note that it’s not possible to send any of the previous documents back to the customer. 

  • German Rail Passes are non-extendable at any point. All the available validity periods are listed on our website. If you wish to change this, you will need to exchange the pass for a new one, provided that it is still unused and unactivated. In this case, the return policy applies. Once you have activated your pass, no exchange or refund is possible.

  • Pass Loss and Theft Coverage costs are non-refundable. After payment of your pass, it is not possible to cancel the Pass Loss and Theft Coverage. 

  • It is not possible to issue a duplicate of the pass or to issue replacement passes or tickets. If your pass is lost or stolen and you purchased the Pass Loss & Theft Coverage, applicable conditions apply.

  • The return of a pass can only be done and will only be accepted via mail as per our Return Policy. Our fulfillment centers will not accept packages that are brought to our installations personally, as visitors are not allowed. Customers who wish to return their pass, must do so by following the established procedures in our Return Policy.

Delivery of your package

  • Delivery times stated on the website are indicative only. does its best to deliver the package on time, but will not be held responsible for any loss or damage suffered from late arrival of the package or any other delivery problems, specifically not if the delay is caused by the postal service or courier. is neither responsible nor liable for any further travel arrangements suffered from late arrival of the pass. The following table shows the shipping costs of the different shipping options:

Shipping optionCostsTrack & Trace100% On Time GuaranteeAvailable for these countries
Economy ShippingFREENoNoUnited States
Standard Shippingfrom $9YesNoall countries worldwide
Premium Shippingfrom $35YesYesall countries worldwide


  • Should your pass be late for your trip, you can always exchange it for a new one from or buy a new pass at major European train stations. You can also buy regular tickets at the train station to continue your trip. Please note that our Return Policy applies in all cases. 
    Travelers are responsible for filling in the right shipping details during the order process. 

  • Immediately upon receipt, please verify that all ordered products have been delivered. If the package is incomplete, please contact our order support team within 48 hours.

  • If the package does not arrive on time, please contact our order support team. will work with the client to find a satisfactory solution.

  • If a package gets lost that is sent with Economy Shipping without Track & Trace, it can take up to 2 weeks before we get the required information from the postal service to find a solution.

  • When a shipping method is chosen that offers online tracking, the customer will receive the tracking details in the shipping confirmation email. The customer is responsible for checking the tracking details frequently, to see if there are any delivery issues and to act upon it.

  • Once the package has been delivered and/or signed for, will not be held responsible for any loss or damage. 

Travel conditions

  • All bookings are accepted and all passes are issued on the express condition that is not responsible nor liable for any loss (consequential or otherwise); damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property, whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any train, vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any railroad carrier, car rental or other provider of goods and services.

  • Travel with a German Rail Pass is subject to the conditions, tariffs and regulations imposed by the European rail, shipping, bus or other companies, firms, or persons concerned. These conditions include making compulsory or recommended reservations on specific trains in some countries.

  • Youth passes can only be used by travelers under the age of 28 on the first day of travel.

  • Child passes can only be used by travelers between the age 6 and 11 years on the first day of travel.

  • Twin Passes can only be used by travelers who are traveling together in a group of 2 people.

  • Complaints about's service, website and orders made with can be sent to The Complaints Department handles all communication and/or refund requests on behalf of the management of The Complaints Department is available during business days and strives to reply to you within 2 business days.

Country of Residence

You can use a German Rail Pass only if you are a resident or hold citizenship of a non-European country

Residents from these countries are not entitled to buy a German Rail Pass:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Faroe Islands, Finland, FYR Macedonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia and Kosovo, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Vatican.

Train staff will check your residency in your travel document, so make sure that you bring the right documents.

  • Proof of citizenship can be made with a passport or a valid ID card. An ID card in this case is classed as an ID document that can be used to cross borders.

  • Residence can be proved by using official government-issued residency papers. This must be a document that clearly shows that you are a resident of the country you live in. Documents such as bills, rental contracts or bank statements cannot be used. Working visas and/or travel visas can also not be used as proof of residency. The residency field of a passport can also not be used as proof of residence.  


  • has been appointed by the Deutsche Bahn as a German Rail Pass General Sales Agent and is authorized to act as an intermediary between travellers and the Deutsche Bahn by means of selling German Rail Passes.

  • Every booking accepted is subject to a fraud check. Potential fraudulous bookings will be manually validated and the customers will be contacted if needed. This will happen within 48 hours after booking, during business days. is not responsible nor liable for any loss (consequential or otherwise); damage, delay, inconvenience or irregularity caused by, or arising from, or in connection with this process.

  • Travel insurance is recommended. Travelers are responsible for ensuring that they have all necessary travel documents and visas.

  • Travelers are responsible for ensuring that they have all necessary travel documents and visas.

  • Prices shown on the website include taxes and exclude shipping costs.

  • Prices are subject to change without prior notice.

  • does not charge any kind of exchange, bank or international transaction fee. is located in the Netherlands, therefore, an international transaction fee may be charged by your bank. If your bank account is in another currency than your order on our website, the exchange rate will be applied by your bank. Some banks might charge an exchange fee for this.

VALID FROM April 12, 2011 TO DECEMBER 31, 2016.